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GreenCardHero Privacy Policy

Effective date Dec 10, 2020.

At GreenCardHero, respecting and protecting your privacy is our top priority. This Privacy Policy explains our practices concerning the collection, use and disclosure of your information.

When we talk about "us," "we," "our," "Company," or "GreenCardHero," we are referring to GreenCardHero, LLC.

This Privacy Policy applies to you if you:

  • interact with GreenCardHero’s website (greencardhero.com), or our social media pages (collectively, the "Websites") ("Website Visitors");
  • use GreenCardHero’s desktop software (the "Software") ("Software Users");

By using the Websites or Software, you agree to the information practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you may not access or use the Websites or Software.

1. Information We Collect and Its Purpose


Even though you will enter sensitive information into our desktop Software (such as your full name, date of birth, gender, Social Security Number, and postal address), we do NOT collect, access, or store such information. All sensitive information associated or used to complete your application through our desktop Software is stored locally on your computer and is never transmitted to GreenCardHero or any other third party.

The only information we collect is as listed in Subsections 1.1 and 1.2 of this Privacy Policy below. We will refer to it as “Collected Information”.

1.1. For Software Users, we may collect the following information:

  1. Software Registration Information

When you register for our Software, we collect:

  • Applicant’s and sponsor’s first names;
  • Registration email address;
  1. Contact Information and Communications

When you communicate with us by email, chat tool, phone or other methods of communication, we collect:

  • Email address;
  • Information you provide to us in the communications;
  1. Usage Data

We automatically collect certain information regarding your access to and use of the Software. This information includes your computer or device hardware and software, IP address, browser type, referring website URLs, domain names, access times, and log files.

  1. Cookies

Some functionalities of our desktop Software, including the chat tool, product tour, and payment, utilize cookies. If you choose not to accept cookies, you can use our Software without connecting to the internet. By using the Software offline, you may not be able to access those functionalities that require cookies to operate.

1.2. For Website Visitors, we may collect the following information:

  1. Contact Information and Communications

When you sign up for our mailing list, we collect:

  • Email address;

When you communicate with us by email, chat tool, phone or other methods of communication, we collect:

  • Email address;
  • Information you provide to us in the communications;
  1. Usage Data

We automatically collect certain information regarding your access to and use of the Websites. This information includes your computer or device hardware and software, IP address, browser type, referring website URLs, domain names, access times, log files, pages on the Websites that you visit, and links you click on.

  1. Cookies

Like many websites, we utilize devices to recognize you when you visit the Websites, track your interactions with the Websites, and personalize your experience. These include devices such as cookies, web beacons, pixels and similar devices. Cookies are small data files we transfer to your computer hard drive. We utilize some cookies that remain on your computer after you leave the Website so that we can recognize you when you return and provide a more personalized and helpful experience. We also utilize session cookies to enable certain features of the Websites, to better understand how you interact with the Websites and to monitor use of the Websites by Website Visitors and web traffic routing on the Websites. You maintain control over some of the information we collect through the use of cookies, and you can set your preferences regarding the use of cookies through your browser settings. If you choose not to accept cookies, you may not be able to access portions of the Websites.

1.3. Use of the Information We Collect

We use the information we collect to operate, maintain, and provide to you the features and functionality of the Websites and Software, as well as to communicate directly with you, such as to send you email messages and push notifications. We may also send you Software-related emails or messages (e.g., registration verification, change or updates to features of the Software, technical and security notices). Similarly, if you request information from us through the online chat tool or email, we collect the information you provide so that we can respond to you.

For more information about your communication preferences, see Section 5 "Control Over Your Information" below.

2. Information Sharing and Disclosure

We may share your Collected Information in the instances described below. For further information on your choices regarding your information, see Section 5 "Control Over Your Information" below.

2.1. Your Privacy Rights

GreenCardHero does not share your Collected Information with third parties for their marketing purposes. GreenCardHero does not sell, rent, or lease its customer lists to third parties.

2.2. Upon Consent

We may share your information with third parties if you provide us with authorization to do so. For example, if you include personal information in a review or testimonial of our Software for posting to social media platforms, such information will be publicly disclosed upon posting.

2.3. Service Providers

We may share your Collected Information with third-party service providers (such as Intercom for providing chat support, and MailChimp for sending email communications), but only to the extent necessary for them to assist us in providing our Websites and Software.

2.4. Responses to Legal Process, Subpoenas or Court Orders

We will not voluntarily disclose your Collected Information. However, we may disclose your Collected Information as required by law, such as in response to a court order, subpoena, or similar legal process legally requiring us to produce the information. If legally permitted and feasible, we will give you notice of our receipt of a demand for your Collected Information and provide you a reasonable time in which to seek to quash such demand in court, or otherwise obtain a withdrawal or modification of the demand, before complying with the demand.

2.5. Business Transfers

Your Collected Information may be included in the event that some or all of our assets are sold, assigned or transferred in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. As a general matter, however, an acquiring party cannot retroactively change the Privacy Notice that was in place when GreenCardHero collected your Collected Information.

2.6. Third Party Cookies

We use Google AdWords Conversion tracker and other Google services (collectively “Google Cookies”) which utilize cookies. These cookies help us increase our Websites effectiveness for our visitors. These cookies are set and read by Google. To learn more about Google Cookies and how to opt out, please visit https://policies.google.com/technologies/ads.

We also use Google AdWords remarketing to market our Software across the web. It places cookies on a browser that are then read by Google or other third parties, such as advertising networks, which may then serve you an ad on a third party website. You may opt out of this type of ad serving using the link to Google. You can also visit the Network Advertising Initiative opt-out page at https://www.networkadvertising.org/choices/.

3. Stripe Payment Processing

We use Stripe as our payment processor. To process payments, Stripe may collect directly from you information such as your name, credit card information, and billing address. We do not collect any of the information directly collected and used by Stripe to process your payment. However, we may access, but not collect, information such as the last four digits of your credit card and postal code for fraud prevention and other related purposes.

4. Google Analytics

We use Google Analytics to collect information about use of the Websites and Software. Google Analytics collects information such as how often users use the Websites or Software, what pages they visit when they do so, and what other websites they used prior to using Websites or Software. We use the information we get from Google Analytics to improve the Websites and Software. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other personal information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Websites by disabling cookies on your browser.

5. Control Over Your Information

Desktop software registration information. You may update your Software Registration Information by emailing us at privacy@GreenCardHero.com.

Email communications: You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Software-related communications (e.g., registration verification, transactional communications, changes/updates to features of the Software, technical and security notices).

Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website, you can contact us directly at privacy@GreenCardHero.com. We may not be able to modify or delete your information in all circumstances.

6. How We Store And Protect Your Information

Data storage and transfer. The Websites and Software are generally intended for United States residents. Your Collected Information may be stored and processed in the United States or any other country in which GreenCardHero or its affiliates or service providers maintain facilities.

Keeping your information safe. We care about the security of your information and employ physical, administrative, and technological safeguards designed to preserve the integrity and security of all information collected through our Websites and Software. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

7. Children's Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 on our Websites and Software. If you believe that we might have any information from a child under 13, please contact us at privacy@GreenCardHero.com so we may delete the information.

8. Links To Other Web Sites And Services

The Websites and Software may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

9. Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at privacy@GreenCardHero.com.

10. Changes To Our Privacy Policy

We reserve the right to change this Privacy Policy from time to time at our sole discretion. We will notify you about material changes in the way we treat personal data by sending a notice to the primary email address you included in the Software Registration Information and/or by placing a prominent notice on our website. It is your responsibility to review this Privacy Policy periodically. When we do change the Privacy Policy, we will also revise the "effective" date.

11. How To Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@GreenCardHero.com.